1. Acceptance of these terms
These Terms & Conditions (“Terms”) govern your use of affiniq.com (the “Website”) and all services provided by AFFINIQ (“AFFINIQ”, “we”, “us” or “our”) to you (“you”, “Partner” or “Client”). By using the Website or engaging our services, you agree to these Terms. If you are accepting on behalf of a company, you confirm that you have authority to bind it.
2. Our services
AFFINIQ provides white-label creative and digital services to agencies and businesses, including video editing, brand design, graphic design, content writing, SEO, social media management, email marketing and related strategy. The exact services, deliverables, timelines and fees for each engagement are set out in a proposal, quote, statement of work or retainer agreement (each an “Order”). If an Order conflicts with these Terms, the Order prevails for that engagement.
3. Orders, scope and changes
- Work begins once an Order is confirmed in writing and any required deposit has been received.
- Scope is limited to what is described in the Order. Requests outside that scope are quoted separately before any work starts.
- Turnaround times are stated in business days and start once we have received a complete brief and all required materials.
- Rush delivery is available on request and may carry an additional fee.
4. Fees, invoicing and payment
- Fees are quoted and invoiced in US Dollars (USD) unless agreed otherwise in writing.
- Pilot and one-off projects may require a deposit of up to 50% before work begins, with the balance due on delivery.
- Retainers are invoiced monthly in advance. Unless stated otherwise, invoices are payable within seven days.
- We accept payment through Wise, PayPal and Stripe. Any transaction or conversion fees are the responsibility of the paying party.
- We may pause work on overdue accounts until payment is received.
5. Revisions and approvals
Each deliverable includes one consolidated revision round, meaning a single set of combined feedback. Additional revision rounds or changes to an approved brief are quoted before work begins. Deliverables are considered approved if no feedback is received within ten business days of delivery.
6. Your responsibilities
- Provide accurate briefs, brand guidelines, materials and timely feedback.
- Confirm that you hold the rights, licences and permissions for any materials you supply, including footage, images, fonts, trademarks and data.
- Provide account access through secure, delegated methods wherever possible.
- Review and approve content before publication. You are responsible for final approval and compliance with laws and platform rules applicable to your clients.
7. Intellectual property
On full payment of the relevant fees, all rights, title and interest in the final deliverables, including source files, transfer to you. Until payment is received, deliverables remain our property. Third-party assets such as stock media, music, fonts and software remain subject to their own licence terms, which we will identify on request. We retain ownership of our pre-existing tools, templates, methods and know-how.
8. Confidentiality and white-label
We treat all briefs, client information, strategies and materials you share as confidential, and we sign a mutual NDA before the first brief on request. We will not disclose, credit or publicly display any work produced for you or your clients without your written permission. You may present all deliverables as your own work.
9. Non-solicitation
We will not knowingly solicit, contact or accept work directly from any client you introduce to us, during our engagement and for 24 months afterwards, unless you give written consent. Likewise, you agree not to directly hire or engage AFFINIQ team members who worked on your account during the engagement and for 12 months afterwards without our written consent.
10. Warranties and disclaimers
We will perform our services with reasonable skill, care and diligence, in line with industry standards. Because search rankings, social media reach, email performance and other marketing results depend on factors outside our control, including third-party platforms and algorithms, we do not guarantee specific results. Except as expressly stated in these Terms, all other warranties are excluded to the fullest extent permitted by law.
11. Limitation of liability
To the fullest extent permitted by law, AFFINIQ is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability arising from any engagement is limited to the fees you paid for the specific services giving rise to the claim during the three months before the claim arose. Nothing in these Terms limits liability that cannot legally be limited.
12. Term and termination
- Retainers run month to month after any initial term stated in the Order. Either party may end a retainer with 30 days' written notice.
- Either party may terminate immediately if the other materially breaches these Terms and fails to remedy the breach within 14 days of written notice.
- On termination, you pay for all work completed up to the termination date, and we deliver all completed work and source files once payment is received.
- Confidentiality, intellectual property, non-solicitation and liability clauses survive termination.
13. Use of this Website
The content of this Website is provided for general information only. You may not copy, reproduce or redistribute Website content, design or branding without our written permission. Portfolio images shown on the Website are representative and anonymised to protect partner confidentiality.
14. Governing law
These Terms are governed by the laws of India. Both parties will first try to resolve any dispute in good faith through discussion. Any dispute that cannot be resolved this way is subject to the exclusive jurisdiction of the courts of India.
15. Changes to these terms
We may update these Terms from time to time. The version published on this page applies to new engagements from its effective date. Existing Orders continue under the Terms in place when they were confirmed, unless both parties agree otherwise.
16. Contact us
Questions about these Terms can be sent to:
AFFINIQ
Email: hi@affiniq.com
Phone: +91 77788 99589